Citizen Charter

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Citizen Charter Focal Point Executive

Name Designation Phone Number Email address
Mr. Muhammad Shawkat Alam Head of Internal Control & Compliance +8809610871450 shawkat.alam@shimantobank.com

Alternate Focal Point Executive

Name Designation Phone Number Email address
Mr. Mohammad Masud Sajjad In-Charge, Retail Asset & Liabilities +8809610871351 masud.sajjad@shimantobank.com

Citizen Charter Monitoring Committee

Sl. Name Designation Committee Portfolio
1 Mr. Muhammad Shawkat Alam Head of Internal Control & Compliance Chairman (Focal Point Executive)
2 Mr. Md. Ashraful Alam Senior Manager-Trade Operations Member
3 Mr. SK. Abdullah Al Mamun Manager-HR Member-Secretary

Citizen Charter Implementation Committee

Sl. Name Designation Committee Portfolio
1 Mr. Mohammad Masud Sajjad In-Charge, Retail Assets & Liabilities Chairman (Alternate Focal Point Executive)
2 Ms. Sinthiya Imama Senior Manager- Business Intelligence, Service Quality and MIS Member-Secretary
3 Mr. Sanjoy Pal Manager, SME Banking Member